In what has to be one of the strangest data loss cases ever, the Oklahoma Employment Security Commission fails on the handling of a recent data loss incident.
The News-Star in Shawnee, Oklahoma reported last month on a data loss incident at the Oklahoma Employment Security Commission, where an employee lost a flash drive contain containing the Social Security numbers and payroll information of more than 5,500 Shawnee-area workers while attending a work-related conference in Dallas.
According to one business owner, the state agency sent the breach notification via registered mail, but failed to include the owner's name. Okay, an oversight to be sure but it's just a breach notification, right?
Here's where it gets interesting...
Kurt Kalies, an audiologist and owner of Shawnee-based Hearing Health Care, Inc., said he become upset with the OESC when the state agency sent a certified letter to his business but failed to address it specifically to him. “I just can’t believe they would send out that information to no recipient in particular,” Kalies said. “There was Social Security numbers and payroll information for every employee at the company. I don’t think that seems right to me.”
So, in response to the initial privacy breach and data loss, OESC responds by creating a secondary breach by sending the same lost information through the mail without explicitly identifying a contact to receive such information.
In addition, the breach notification named the employee responsible for losing the flash drive; even after the agency had deemed the loss as accidental.
According to John Carpenter, the OESC spokesman, the investigation was brief:
“I called the guy and talked to him and I believe that he probably just misplaced the flash drive and that it wasn’t done intentionally,” he said. “I thought it was pretty strange that his name was in the letter considering they [the OESC] were saying it was an accident.”
The OESC's inept handling of this breach including the investigation and the response, illustrates the need to have a response plan in place prior to a breach as well as security policies and tools that safeguard sensitive data.
Here's the original article.
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